Frequently Asked Questions

Get answers to common questions about Volume Set (with Kay).

With good aftercare most clients enjoy 2–4 weeks of noticeable fullness. Natural lash shedding causes gradual gaps; we recommend refills every 2–3 weeks to maintain density based on your natural lash cycle and lifestyle.

Initial volume sets typically take 90–120 minutes depending on desired fullness and customization. Touch-up refill appointments are faster, usually 45–75 minutes, based on retention and how many lashes need replacing.

Yes when applied by a trained artist like Kay using proper isolation and light-weight fans. Correct technique and appropriate fan weight prevent damage. Regular fills and gentle care preserve natural lash health.

Avoid oil-based products, steam, and rubbing for the first 24–48 hours. Clean lashes gently with a recommended cleanser, brush daily with a spoolie, and sleep on your back when possible to extend retention.

Yes—use water-based, oil-free makeup and makeup removers. Avoid waterproof mascara on extensions and refrain from mechanical rubbing. When applied correctly, extensions replace the need for most eye makeup.

Yes, we provide refill appointments at recommended intervals and professional removal to protect natural lashes. Never peel or pull extensions; book a safe removal to avoid lash damage.